ESR in numbers
- ESR offers free shipping on all orders over £45 at its UK Official Store.
- All ESR orders are processed within 1-3 business days. Orders to Western Europe are typically shipped from local or regional hub warehouses with an estimated transit time of 3-7 business days, or 7-15 business days if the item is shipped from overseas.
- Undamaged products bought on the official ESR website can be returned for a full refund within 30 days of purchase, regardless of the reason. Orders of more than 10 units of a product count as bulk orders and cannot be returned.
- Quality-related issues are covered by a 12-month warranty from the date of purchase, which can be upgraded to 24 months by scanning the insert card in the package and joining the Super User program.
- ESR was founded in 2009, pioneered the kickstand phone case in 2017 and won its first Red Dot design award in 2020.
- ESR states 25,000,000+ products sold, 490+ patents, 100M+ users worldwide and a brand presence in 100+ countries.
- ESR accepts PayPal, Klarna and major credit and debit cards including Visa, MasterCard, JCB, AMEX, Diners Club and Discover.
Sources: Homepage, Shipping policy, Return & refund policy, About ESR, Payment methods, Customer support, Terms of use.
Questions about ESR
How much does delivery cost at ESR UK?
Delivery is free on all orders over £45, as the ESR UK Official Store states on its homepage. The shipping policy refers to a separate page for shipping cost information on smaller orders, so check the delivery charge in your basket before you pay if your order stays below £45. Adding a screen protector or a bundle is a simple way to reach the threshold.
How long does ESR take to deliver an order?
ESR processes all orders within 1-3 business days. For Western Europe, among other regions, parcels typically leave local or regional hub warehouses with an estimated transit time of 3-7 business days. If an item is out of stock locally, it is shipped from overseas in an estimated 7-15 business days. You receive a shipping notification email with a tracking link once the order has left the warehouse.
Can I cancel an ESR order after placing it?
Yes, as long as the order has not been shipped. With an ESR account you log in, open the "My Orders" menu and follow the on-screen instructions to cancel and request a refund. Without an account you can register one, and the order is then automatically associated with it. Once the order has been shipped, it can no longer be cancelled.
What conditions apply to an ESR return?
Non-quality returns must include the original packaging, kept intact, and all items originally sent, and the buyer pays the shipping costs. ESR refunds only the cost of the product itself, and returns that do not meet these requirements may be rejected. To start a return, submit a return request with your order number and the email address used for the purchase ready.
Are promotional gifts from ESR returnable?
No. ESR states that all promotional gifts are not eligible for returns, exchanges or warranties. The same applies to bulk orders, which ESR defines as more than 10 units of one product. If you bought ESR products on a third-party platform such as Amazon or Kickstarter, the return policy of that platform or retailer applies instead of ESR's own.
How do I get the 24-month warranty from ESR?
You scan the insert card inside the package and join the ESR Super User program after receiving the product. This upgrades the standard 12-month warranty, which starts on the date of purchase and covers quality-related issues. To claim, you check the warranty policy to see whether your product qualifies and submit a ticket through the online form on the ESR website.
Can I pay for an ESR order in instalments?
Yes, ESR offers Klarna, which lets you shop now and pay later or split your payments over time. Alternatively you can pay with PayPal, where you are redirected to a secure PayPal page, or by card. Without a PayPal account you can choose "Pay with Debit/Credit Card" on the PayPal page. ESR says it never stores card details on its site.
How do I contact ESR customer support?
The quickest route is the contact form in the ESR help centre, where the team aims to respond within 48 hours during busy periods. You can also email support@esrtech.com and include your order number, where you bought the product and a short description of the issue. ESR asks customers not to submit duplicate tickets, as this slows down replies.
Which countries does ESR ship to?
ESR ships to the United Kingdom and to countries across Europe, the Americas, Africa and the Middle East, and Australia, Asia and the Pacific, including Ireland, France, Germany, Canada, the United States, Australia and Japan. Remote areas such as military bases or overseas territories may not be reachable. Orders to countries outside the local-warehouse regions are shipped from overseas in an estimated 10-25 business days.
Why is my ESR voucher code not working?
Common reasons are an expired code, a minimum spend that has not been reached or products that are excluded from the offer. Check the conditions of the ESR code shown on this page, compare the final price in your basket, or try another current ESR offer if the first one does not apply to your order.
ESR: cases, screen protection and MagSafe charging for your Apple and Samsung devices
ESR is a tech accessories brand founded in 2009, and its UK Official Store at uk.esrtech.com sells its own phone and tablet cases, screen protectors, wireless chargers and wallet accessories directly to you. The store is built around devices: you pick your brand and model and see only the cases, screen protectors, keyboards and chargers that fit it.
It suits anyone who has just bought a new iPhone or iPad and wants protection that matches, as well as owners of AirPods, Apple Watch and Samsung devices. With a voucher code from save-up.co.uk, your ESR order becomes cheaper before you even reach the checkout.
The ESR range sorted by device
The menu is split into Cases, iPhone, iPad, AirPods, Apple Watch and Samsung, with sub-pages for individual models from the iPhone 13 to the latest Pro Max generations and for current iPad Air, iPad Pro and iPad mini models. Within each model ESR offers several case lines, from the clear Classic Hybrid to the rugged Cyber Tough and the soft-touch Cloud Soft, many with Camera Control cut-outs and a built-in stand. A dedicated section for iPad Cases for Kids covers younger users.
- iPhone and iPad cases, including Atelier Silicone Leather in vegan leather
- Screen protection with Armorite and Armorite Pro protectors
- AirPods cases and Apple Watch accessories
- MagSafe wireless charging
- Wallets and accessories such as the Geo Wallet Stand
Delivery, returns and payment at ESR
ESR processes orders within 1-3 business days and sends a shipping email with a tracking link. Delivery is free on orders over £45. If you change your mind, undamaged products bought on the official website can go back within 30 days of purchase for a refund, regardless of the reason, provided the original packaging is intact; for such returns you cover the postage. Bulk orders of more than 10 units and promotional gifts are excluded. At checkout you can choose PayPal, major credit and debit cards or Klarna, which lets you pay later or split the payment.
How to save at ESR
Bundles are the most obvious saving in the shop: a case paired with an Armorite screen protector or a wallet stand is listed at a lower price than the items bought separately, and it also helps you pass the £45 free-delivery threshold. The menu has its own area for Super User Exclusive Deals and a Refer a Friend page. A voucher code from this page is entered in the basket or at checkout; keep in mind that a discounted item is refunded only at the price you actually paid if you return it.
If you are comparing accessories and gadgets, save-up.co.uk lists further Electronics & Computers shops with voucher codes, such as High Street TV Voucher Codes, Qskinz Discount Codes, Currys Partmaster Promo Code and TV Cables Voucher Code.
The Super User programme and the longer warranty
Every product sold by ESR comes with a 12-month warranty for quality-related issues, counted from the date of purchase. ESR doubles this to 24 months if you scan the insert card inside the package after delivery and join its Super User programme; the help centre has its own button to activate the warranty. Joining also opens the Super User Exclusive Deals section of the store. Claims are handled through an online ticket form, and support aims to reply within 48 hours.
A design history that began with the kickstand case
ESR says it pioneered the kickstand phone case in 2017, a feature still visible in today's cases with Flex Stand or Stash Stand. In 2020 it won its first Red Dot design award, in 2021 it developed its 110-lb impact-resistant Armorite and brought MagSafe charging to the car, and in 2023 it added MagSafe wallets with Find My. The company states more than 490 patents and more than 25,000,000 products sold, with a brand presence in more than 100 countries.