Clean Me in numbers
- 96% of Clean Me customers recommend the service, based on 8,287 verified reviews shown on the homepage.
- Clean Me is a nationwide marketplace of hundreds of mobile car washers and detailers; each operator sets their own price, and you pay securely with Apple Pay or Google Pay.
- If an accepted booking is cancelled with 24 hours or less notice, a 25% cancellation fee applies. If the operator is 2 hours or more late, you can cancel without a fee.
- Disputes must be raised within 48 hours of a booking being completed, with photographic evidence. The operator has 24 hours to respond, otherwise the claim is automatically accepted.
- If a washer cancels your booking, the pending payment is cancelled and the funds do not leave your account; it can take up to 5 days for them to settle.
- Subscriptions that come with a 10% discount carry a 3 month commitment; subscriptions without a discount can be cancelled at any time.
- Most carpet cleaning jobs booked through Clean Me take between one and three hours, and carpets are usually fully dry within twenty four hours.
Sources: Homepage, Contact us and FAQs, Carpet cleaning Maidenhead, Terms of Service.
Questions about Clean Me
How much does a booking with Clean Me cost?
There is no single Clean Me price list, because Clean Me does not set the prices. Each team of mobile car washers and detailers sets its own price and competes with the others, so you compare the offers in your local area. To see prices, enter your postcode on the website or download the app and add your location.
What does Clean Me charge if I cancel a booking?
Cancelling is free until an operator accepts the booking. Once it has been accepted, a 25% cancellation fee applies if you cancel with 24 hours or less notice. You cancel by clicking the red cross on the order details. The Terms of Service add that you get a full refund if a booking was not accepted and a partial refund if it was accepted and then cancelled.
What can I do if my Clean Me operator is late?
You can message or call your washer through the chat on the order details to ask for the new arrival time. If the operator is 2 hours or more late, you can cancel the booking without paying a cancellation fee. Clean Me says it bans operators who do not turn up to bookings without contacting the customer.
How do I get my money back if a Clean Me washer cancels?
Your money does not leave your account in that case: the pending payment is cancelled, and it can take up to 5 days for the funds to settle. If a booking is rescheduled, Clean Me creates a second payment and cancels the original one automatically within a few days, so a double charge is temporary.
How do I complain to Clean Me about a poor clean?
You submit a dispute from the orders screen in the app or the orders page on the website: select the booking, press the dispute button, choose a reason and add photographic evidence. You have 48 hours from completion to do this. The operator then has 24 hours to respond, and if they do not, the claim is accepted automatically.
Do I need to provide water, electricity or parking for Clean Me?
You need to provide enough space for the operator to work, whether the car is on your drive, on the road (safety permitting) or in a public car park. Most onboarded washers bring their own water and power, but some need access to them, so you can filter results to show only operators who provide water or electricity.
Does Clean Me also offer carpet and upholstery cleaning?
Yes. Clean Me lists carpet cleaning, rug cleaning, upholstery cleaning and stain treatment alongside its car services. Most carpet cleaning takes between one and three hours, carpets are usually touch dry within a few hours and fully dry within twenty four hours, and prices are shown before you book.
Who is responsible if my car is damaged during a Clean Me booking?
The operator who carried out the service is responsible, not Clean Me Marketplace Ltd. The Terms of Service describe operators as independent businesses that must maintain appropriate insurance and upload before and after photographs for every booking. Clean Me advises you to inspect your vehicle or property before and after the service.
How do I cancel a Clean Me subscription?
You cancel it in the mobile app: log in, tap profile, tap my subscriptions and select the option to cancel. If your subscription came with a 10% discount, a 3 month commitment applies and you can only cancel after that period. A subscription without a discount can be cancelled at any time.
Can businesses book cleaning through Clean Me?
Yes. Commercial carpet cleaning is available for offices, shops, hospitality venues and other business premises, and many cleaners offer early morning or evening slots to limit disruption. For vehicles, Clean Me also lists mobile fleet cleaning among its services.
How do I reschedule or add extras to a Clean Me booking?
You arrange both through the chat with your washer. To move a booking, ask the washer to reschedule it in the chat. For extra work, tell them which additional service you want and they send you an upsell request to accept. If no chat is open, click the chat icon on the order details to start one.
Clean Me: book a mobile car wash or valet that comes to where you park
Clean Me is a booking marketplace run by Clean Me Marketplace Ltd in London. Instead of driving to a car wash and queueing, you enter your postcode and book a vetted mobile cleaner who comes to your home, your workplace or wherever the car is parked. It suits drivers who want anything from a quick exterior wash to detailing or paint protection without losing an afternoon.
Beyond cars, the same platform books carpet, rug and upholstery cleaning in homes and business premises. With a voucher code from save-up.co.uk, your next booking through the website or app costs less.
Car care and home cleaning on one platform
The service list goes well beyond a simple wash. Car services range from valets of different depths to specialist treatments, and there are dedicated pages for caravans, motorhomes and fleets. On the home side, carpet and upholstery cleaning is offered in many towns and cities, with pages for places such as Cardiff, Manchester, Liverpool, London and Aberdeen.
- Valeting: Mini Valet, Interior Valet, Exterior Valet, Full Valet and Car Deep Cleaning
- Detailing: Mobile Car Detailing, Car Machine Polishing, Car Ceramic Coating and Lamborghini Car Detailing
- Repairs and protection: Car Headlight Restoration, Car Winter Protection and Car Mould Removal
- Specialist vehicles: Convertible Roof Cleaning, Caravan Cleaning, Motorhome Cleaning and Mobile Fleet Cleaning
- Home and business: Carpet Cleaning, Rug Cleaning and Upholstery Cleaning
Independent operators who compete on price
Clean Me itself does not clean anything. The operators are independent businesses that must hold appropriate insurance, upload before and after photographs for every job and arrive at the scheduled time. Each one sets its own price, so the same service can cost different amounts in your area, and you choose the offer that fits. Most bring their own water and power; if yours does not, filters let you show only operators who supply them. All communication stays inside the platform's chat, which is also where you reschedule, give parking instructions or request extra work.
How to keep the cost of a Clean Me booking down
The biggest lever is comparison: because operators compete, checking several offers for your postcode before you pick one is worth the minute it takes. A subscription can also bring a discount, but a discounted subscription ties you in for 3 months, while one without a discount can be cancelled at any time. A voucher code from this page is entered before you pay with Apple Pay or Google Pay; check the total before confirming, since a late cancellation fee is calculated on the accepted booking.
If you are looking after other parts of your motoring budget, save-up.co.uk also lists further Cars & Motoring shops with voucher codes, among them mytyres Voucher Codes, Protyre Discount Codes, Frost Voucher Code and Carly Promo Code.
Clear rules for cancellations and disputes
What sets Clean Me apart from a drive-in car wash is a written process for when things go wrong. You can cancel at any time, but an accepted booking cancelled at short notice carries a fee, while a seriously late operator lets you cancel free of charge. If an operator does not accept your booking in time, Clean Me offers it to others nearby. If you are unhappy with the result, the dispute button on your order starts a short, time-limited process in which photographs decide, and an operator who stays silent loses the claim.
- Free cancellation if the operator is 2 hours or more late
- Dispute window: 48 hours after the job is completed
- Operator reply deadline: 24 hours, otherwise the claim is accepted
- Refunds of pending payments can take up to 5 days to settle