VIP Cars in numbers
- VIP Cars works with 1000+ rental brands and lists 22,000+ locations in 160+ countries. It states it has 6M+ customers.
- VIP Cars was established in 2010, has its headquarters in London, UK, and its legal entity is Webart Softech Ltd, UK.
- The VIP Cars homepage shows an «Excellent» Trustpilot rating of 4.5 from 79,679 reviews.
- Among its recognitions VIP Cars lists WTTA - World's Best Car Rental Booking Website 2025, Magellan Awards Gold Winner 2025, Uzakrota Travel Awards - World's Leading Car Rental Website 2025 and Travel & Hospitality Awards 2021.
- The VIP Cars location list shows Germany with 490 cities and 1262 locations, France with 565 cities and 1153 locations and Greece with 181 cities and 608 locations.
- If a requested car cannot be confirmed, VIP Cars uses reasonable endeavours to find it and informs you of the outcome within 48 hours of your request.
- VIP Cars keeps its booking to no more than three steps: search, compare and book, with the confirmation sent to your inbox.
Sources: About us, Homepage, Terms & Conditions.
Questions about VIP Cars
What does VIP Cars actually sell?
VIP Cars sells access to rental cars as a broker, not as a rental company. It brings deals from 1000+ rental brands together so you can compare prices, vehicle options and rental details in one search, then book. The rental brand provides the vehicle and manages the rental on the ground, while VIP Cars handles the booking side.
What does VIP Cars handle and what does the rental supplier handle?
VIP Cars handles searching and comparing, booking and confirmation, changes and cancellations, and customer support before, during and after the rental. The rental supplier assists you in person at the desk and is responsible for vehicle pick-up and return, vehicle condition, the rental agreement, pick-up procedures and amounts payable locally.
Does VIP Cars charge a deposit, and how is it paid?
Yes, a refundable security deposit applies, and VIP Cars shows the amount from the start so there is no surprise when your card is swiped at pick-up. Only the main driver's credit card can cover the deposit, so check this before you reach the counter. Supplier ratings and rental terms are shown next to every price.
What do I need to show at the VIP Cars pick-up desk?
You must present your car rental confirmation voucher to the car hire supplier when you pick up the vehicle. VIP Cars emails this booking confirmation voucher once your booking is accepted. If you fail to provide it at pick-up, VIP Cars is not held accountable for a rejected rental service.
What happens if my requested car is not available through VIP Cars?
VIP Cars informs you of possible alternatives. If you accept one, your booking is modified and resent to the supplier. If you do not accept, VIP Cars may cancel the booking and refund any deposit held with it. Where availability cannot be confirmed, it informs you of the outcome within 48 hours of your request.
When does a VIP Cars booking become a binding rental contract?
A VIP Cars booking becomes binding only once it has been confirmed and the necessary payment has been received; before that you have no rental contract at the offered price. By making a booking you confirm that you have read and accepted the terms. If you do not approve any part of them, you should not continue.
Which phone numbers does VIP Cars give for questions about its terms?
VIP Cars gives two numbers in its Terms & Conditions: +1-914-368-0091 and +44-208-196-9510. You can call either if you do not understand a term or want to ask about it before booking. The terms may change from time to time, so VIP Cars asks you to check its site for modifications.
Are protection plans pre-selected when you book with VIP Cars?
No, VIP Cars offers optional coverage for damage, theft and vandalism that is never pre-selected but always available if you want it. The homepage also promises an all-inclusive, locked price, stating that what you see is what you pay, and that free cancellation and no hidden charges apply.
Which types of pick-up location can you book with VIP Cars?
You can book pick-up at airports, downtowns, ports, train stations and bus stations through VIP Cars. The network covers busy airports, city centres and holiday spots, and the location list is organised by Europe, North America, South America, Asia & Middle East, Oceania and Africa.
What should I do if I'm running late for a VIP Cars pick-up?
Send your supplier a quick message early. VIP Cars points out that this keeps your booking safe from being marked a «No Show». It also advises checking the list of required documents before you leave, because a missing document at pick-up can hold up the whole rental.
How quickly does VIP Cars support answer?
VIP Cars says real people answer 24/7 and most questions are answered in under 2 minutes. If you are stuck at pick-up, you can call or message, and it stays connected until the issue is fixed. Support combines automation with a team of people by phone, message or chat.
Is VIP Cars responsible for damage caused by careless driving?
No, VIP Cars is not responsible for damage to the rental vehicle caused by driving under the influence of alcohol or drugs, off-road driving or careless driving; you as the renter take full liability. VIP Cars also accepts no responsibility for charges from documents signed and accepted locally at the desk.
VIP Cars: comparing rental cars worldwide in one search
VIP Cars is a car rental broker based in London that brings offers from more than 1000 rental brands into a single search. If you are planning a trip abroad or a drive from a UK airport, you enter your pick-up place and dates once and see prices, vehicles, supplier ratings and rental terms side by side, instead of checking each rental company separately.
The company started in 2010 with the idea of making a rental booking simpler, and it still keeps the process to three steps: search, compare, book. The rental itself is run by the supplier you pick, while VIP Cars looks after the booking, changes, cancellations and support. With a voucher code from save-up.co.uk, the booking price you pay through VIP Cars becomes cheaper.
A network from airport desks to ferry ports
The VIP Cars network spans 22,000+ locations in 160+ countries, sorted by continent on its location list. Some European markets are covered in great depth: Germany alone lists 490 cities with 1262 locations, France 565 cities with 1153 locations, and Greece 181 cities with 608 locations. Smaller destinations such as Gibraltar, Monaco or the Faroe Isles appear too, so island hops and short city breaks can be booked in the same place as a long road trip.
- Airports
- Downtowns
- Ports
- Train stations
- Bus stations
Deposits, extras and terms shown before you book
What sets VIP Cars apart is how much it puts on the screen before payment. Deposits, excess, inclusions and additional charges are listed upfront, and the refundable security deposit is visible from the start rather than at the counter. Protection against damage, theft and vandalism is optional and unticked by default, so nothing lands in your booking unless you add it. Each rental brand is assessed for service quality and customer reviews, and its rating sits next to the price. One practical point: only the main driver's credit card can cover the deposit, which is worth checking before you travel.
How to save on a VIP Cars rental
A voucher code works on the booking price you pay to VIP Cars, so it pays to apply it while you compare offers and before you confirm. It does not touch what the supplier collects at the desk, such as the refundable deposit or other amounts payable locally. Because free cancellation is advertised and the price is shown as locked, you can book early and keep an eye on your plans. If your trip also needs a crossing or a place to stay, save-up.co.uk lists further Travel & Holidays shops with codes, such as Thrifty Voucher Codes, Brittany Ferries Discount Codes, Corsica Ferries Promo Code and Budget Family Breaks Voucher Code.
Support that stays with you at the rental desk
Since 2012 VIP Cars support has run around the clock and in several languages. It says real people answer and most questions are handled in under 2 minutes, by phone, message or chat. The help covers three stages: questions and rental requirements before booking, changes to your reservation afterwards, and pick-up, drop-off and anything in between during the journey. If you are stuck at the counter, VIP Cars promises to stay connected until the issue is fixed. Its free guide for renters explains what to expect at the desk, from the documents you need to what to do when an office is closed.
- Keep your Rental Confirmation Voucher: it shows the exact pick-up address
- Present it to the supplier at pick-up, or the rental may be refused
- Message the supplier early if you are late to avoid a «No Show»
- If a car is unavailable, VIP Cars reports back within 48 hours