Jackery in numbers
- Jackery was founded in 2012. Its UK site states 8 Million+ units sold and 15 years of expertise.
- Shipping is free for all UK orders except those to Northern Ireland, which pay a one-off shipping fee of £79.99. Free-shipping orders are normally delivered within 3-5 business days.
- Jackery UK only ships to the United Kingdom. Every order needs a daytime telephone number.
- Jackery offers a 30-day return window after purchase, up to 5-year free warranty and a 30-day price guarantee.
- The shop is organised into five categories: Portable Power Stations, Solar Generators, Solar Panels, Battery Packs and Accessories. Models range from the 0.3kWh Explorer 300D to the 3kWh Explorer 3000 v2.
- The Explorer 3000 v2 delivers 3,072 Wh of capacity and 3,600 W of output and is rated for 4000+ charge cycles. Jackery states its power stations operate under 40 dB.
- The website uk.jackery.com is operated by Jackery UK Ltd and hosted on Shopify Inc. The terms of service took effect on 04/17/2023.
- Customer support answers on +44 808 164 2377 (UK only), Mon-Fri 9:00-17:00 (UTC+1), and by email at hello.uk@jackery.com.
Sources: Homepage, Shipping policy, Power stations for DIY, Terms of service, Contact, 12V car battery charging cable.
Questions about Jackery
How much does delivery cost at Jackery?
Delivery is free for all orders within the UK, with one exception: orders to Northern Ireland pay a one-off shipping fee of £79.99. Products sent with the free shipping service normally arrive within 3-5 business days after you place the order. Jackery notes that unexpected events can delay the estimated date, and orders with several products may arrive in separate shipments.
Does Jackery deliver outside the United Kingdom?
No. Jackery UK currently ships orders only to the United Kingdom. The terms of service say that residents outside the UK must agree to the terms of their own jurisdiction on the corresponding Jackery website. The site may also suggest a suitable website based on your IP address. A UK voucher code from this page is meant for uk.jackery.com.
Can I cancel a Jackery order after using a voucher code?
Yes, as long as the product has not been shipped or produced. Jackery accepts cancellation before that point and gives a full refund for a cancelled order. Once the product has been shipped, the order cannot be cancelled. If a code was not applied as expected, contact customer service quickly, before your order is dispatched.
What happens if I enter a wrong address at Jackery?
The package is re-shipped at an additional shipping fee. Jackery cannot change the shipping address once the order has been prepared for shipment or has shipped. If a package comes back because of an incorrect or incomplete address, Jackery contacts you for a correction before sending it again. You must also give a daytime telephone number with every order.
How long do I have to return a Jackery power station?
You have 30 days. Jackery's UK homepage states a 30-day return window after purchase for portable power stations, and product pages show a 30-Day-Money-Back promise. The site menu includes a Return Application page for starting a return. Check the service policy for the exact conditions before you send an item back.
Which warranty does Jackery give?
Jackery advertises up to 5-year free warranty on its UK site. The menu also links to an Extend Your Warranty page and to a Support Center with a Service Policy and a User Guide. For warranty and support enquiries, the contact page lists the service email hello.uk@jackery.com and the UK phone line +44 808 164 2377.
Do I need an account to order from Jackery?
No, but some features need one. Under the terms of service you can use the website without creating an account. However, you must register to use and access the website fully, for example to join the Jackery Member Club. You are responsible for keeping your password confidential and your registration details accurate.
Which Jackery power station suits power tools?
Jackery's DIY page recommends larger models for heavy-duty tools, which often need 2,000Wh or more. The Explorer 3000 v2 offers 3,072 Wh and 3,600 W. The Explorer 2000 v2 offers 2,042 Wh and can be fully charged in under 5.5 hours with two SolarSaga 200W panels. The Explorer 1000 v2, with 1,070 Wh and 1,500 W, suits most DIY tools.
Does Jackery sell a cable for charging a car battery?
Yes. The Jackery 12V Car Battery Charging Cable with Clamps is listed at £27.99 and works with all Jackery portable power stations. It charges 60–100Ah batteries in 30–40 minutes and is made of 16 AWG copper wire. It is UL certified. It suits 12V/10A lead-acid batteries only and cannot be used with electric cars.
How do I find out when my Jackery order ships?
Jackery emails you shipping information automatically after you order on uk.jackery.com. If the email does not arrive, Jackery advises checking your spam folder and adding Jackery to your contacts. Orders are shipped within 3-5 business days after payment is processed, and the menu also offers a Track My Order page.
Jackery UK: portable power stations and solar storage for home backup, camping and off-grid life
Jackery is a portable power specialist founded in 2012, and its UK shop at uk.jackery.com sells directly to customers in the United Kingdom. Its range covers portable power stations, solar generators, solar panels, battery packs and accessories, aimed at three uses the shop names itself: home backup during power cuts, off-grid living and camping. The shop also promotes its SolarVault 3 Series, a home solar battery designed for UK homes.
If you are planning a larger purchase such as an expandable Explorer Plus v2 bundle, a voucher code from save-up.co.uk can lower the price of your order. Check the code's conditions before you pay.
The Jackery range from compact power stations to home solar batteries
The Explorer series runs from the 0.3kWh Explorer 300D to the 3kWh Explorer 3000 v2. In the Explorer Plus v2 models, the 1000 Plus v2 and 2000 Plus v2 can be expanded with a Battery Pack 2000 to 3kWh or 4kWh. These models also have a built-in LED light. Solar bundles pair a power station with SolarSaga panels, and the menu adds newer products such as a DC-DC Alternator Charger 600W and a Smart Meter 1P.
- Portable Power Stations: Explorer 300D, Explorer 500 v2, Explorer 1000 Plus v2, Explorer 2000 Plus v2, Explorer 3000 v2
- Solar Generators: power stations bundled with SolarSaga 100Wair or SolarSaga 200W panels
- Battery Packs: Battery Pack 2000 for the expandable Plus v2 models
- Home storage: SolarVault 3 Series and SolarVault 3 Battery Base
- Accessories: 12V car battery charging cable, Outdoor Messenger Bag, baseball cap
Delivery, returns and support for UK customers
Jackery ships only within the United Kingdom. Delivery is free everywhere except Northern Ireland, where a one-off fee of £79.99 applies, and free-shipping orders normally arrive within 3-5 business days. You can cancel with a full refund until the product is shipped or produced. After delivery, a 30-day return window applies, and you can start a return through the Return Application page. The shop advertises up to 5-year free warranty, and the menu offers a warranty extension. The support team is reachable by phone on weekdays and by email at hello.uk@jackery.com.
Ways to save at Jackery beyond a voucher code
Jackery runs several discount schemes of its own. The Jackery Member Club has a Member Sale and membership benefits. The site also lists a £30 Referral Bonus and a 30-day price guarantee, plus Buy Now Pay Later if you want to spread the cost. You can pay by Visa, Mastercard, American Express, Maestro, Diners or PayPal. Before you enter a code, check whether one of the group discounts below applies to you. For other shops in the same category, see the Electrical Discount Voucher Codes, the BeyondTelevision Discount Codes, the PRC Direct Promo Code and the Hughes Voucher Code; these are further Electronics & Computers shops with voucher codes on save-up.co.uk.
- Senior Discount
- Disability Discount
- Student Discount
- Key Workers Discount
- Group Discount
Power stations as a quiet alternative to petrol generators for DIY
One topic Jackery covers in depth is powering tools away from a socket. Its DIY page compares power stations with gas generators. Jackery states its units run under 40 dB with zero emissions, while a generator motor runs over 50 dB and needs fuel and maintenance. The page lists running times for appliances from a drill to a kettle and includes a running-time simulator. It recommends the Explorer 3000 v2, with 3,072 Wh and 3,600 W, for heavy-duty saws and grinders, and the Explorer 1000 v2 for most everyday tools.